Returns & refunds

DAMAGED, FAULTY OR INCORRECT ITEMS

We want every VOLT-AGE order to arrive exactly as it should.

If your item arrives damaged, faulty, misprinted or you receive the wrong item, please contact us as soon as possible and include:

• Your order number
• A description of the problem
• Clear photographs showing the item and the fault or damage

Where a fault or fulfilment error is confirmed, we will arrange an appropriate replacement or refund at no additional cost to you.

Please do not return a damaged or faulty item unless we ask you to do so. In many cases we can resolve the issue from photographs without requiring the item to be sent back.

We recommend reporting damage or faults within 7 days of delivery wherever possible. This helps us resolve the issue with our fulfilment partner quickly. This does not affect your statutory rights.

PRINT QUALITY

Our printed garments are produced using professional print-on-demand processes.

DTG and DTF prints are covered against premature deterioration caused by washing for 12 months, provided the garment care instructions have been followed.

Normal wear, accidental damage or damage caused by incorrect washing, drying or garment care is not considered a manufacturing fault.

LOST OR MISSING ORDERS

All applicable orders are supplied with tracking information.

Occasionally a parcel can be delayed while travelling through the courier network. Please allow up to 10 working days after dispatch for UK deliveries and up to 30 days for international deliveries before contacting us about a potentially lost parcel.

If an order is confirmed as lost in transit, we will arrange a replacement or refund as appropriate.

Please report missing orders promptly and, where possible, within 60 days of dispatch.

CHANGE OF MIND AND RETURNS

For standard VOLT-AGE products purchased online, you may notify us that you wish to cancel and return your order within 14 days of receiving it, subject to applicable consumer law.

After notifying us, you normally have a further 14 days to return the item.

Returned products must be handled only as reasonably necessary to inspect and try them on. We may make an appropriate deduction where an item has been worn beyond normal inspection, washed, damaged or otherwise reduced in value.

Unless the item is faulty or incorrect, the customer is responsible for return postage.

Personalised or custom-made products produced specifically to your individual requirements may not qualify for change-of-mind cancellation rights. This does not affect your rights where an item is faulty, damaged or not as described.

Please contact us before sending any return so that we can provide the correct instructions.

YOUR CONSUMER RIGHTS

Nothing in this policy limits or excludes your statutory rights.

Products supplied by VOLT-AGE must be as described, of satisfactory quality and fit for their intended purpose. If something has gone wrong with your order, contact us and we will work to put it right.

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. You’ll be automatically refunded on your original payment method within 10 business days if approved. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If a purchase was made on a gift card, then the refund amount will go back to the gift card. If a gift card was used to make a partial payment, then the full amount available from the gift card will be returned to the gift card. The rest of the refund will go to the alternative source of payment that was used to complete the payment for the items.

If more than 15 business days have passed since we’ve approved your return, please contact us at: info@VOLT-AGE.life.